Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
15/1/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
29%
Delivery
0%
Customer service
71%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Bolter Hobby Shop &...
4.9
414
VCP - electronic cig...
4.7
398
Intermax
3.1
316
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
profesjonalne podejście do klienta
profesjonalne podejście do klienta
już u mnie produkty
już u mnie produkty
już na drugi dzień
już na drugi dzień
przy perełkach
przy perełkach
5 roku
5 roku
do czyszczenia
do czyszczenia
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
2
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.92
Reviews per profile
264
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
14.5
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
10
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
96
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
317
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Kupionego u nich pierścionka nie chcą przyjąć do czyszczenia, gdzie dzień wcześniej byłem zapytać o to czy przyjmą pierścionek do czyszczenia i uzyskałem informację że oczywiście można jeśli nie minęły 2 lata i posiadam certyfikat. Minęły 24 godziny i nagle wszystko się zmieniło mimo iż od zakupu nie minęło 1.5 roku i jest certyfikat. Lepiej kupić gdzieś indziej ;)
Kupionego u nich pierścionka nie chcą przyjąć do czyszczenia, gdzie dzień wcześniej byłem zapytać o to czy przyjmą pierścionek do czyszczenia i uzyskałem informację że oczywiście można jeśli nie minęły 2 lata i posiadam certyfikat. Minęły 24 godziny i nagle wszystko się zmieniło mimo iż od zakupu nie minęło 1.5 roku i jest certyfikat. Lepiej kupić gdzieś indziej ;)
Nie polecam, zamówione produkty Pandory, które miały być prezentami świątecznymi nimi nie będą, niestety certyfikatu i pudełka nie przerwę na pół, aby przekazać je więcej niż jednej osobie. Kontakt -
Nie polecam, zamówione produkty Pandory, które miały być prezentami świątecznymi nimi nie będą, niestety certyfikatu i pudełka nie przerwę na pół, aby przekazać je więcej niż jednej osobie. Kontakt -
Nie polecam sklepu online. Radzę dokładnie przeczytać cały regulamin sklepu przed zakupem a nie tylko wycinek na stronie bo robią problemy z odstąpieniem od umowy
Nie polecam sklepu online. Radzę dokładnie przeczytać cały regulamin sklepu przed zakupem a nie tylko wycinek na stronie bo robią problemy z odstąpieniem od umowy
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