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Summary based on 1/1 profiles
Rating
4.82
Reviews
172
Audit for

Delante Kraków

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 21/6/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
31%
Quality of reviews
mdi-chevron-right
Replaying to reviews
98%
Customer feedback
72%
Tone of expression
95%
Your profiles
google
Delante - Agencja SEO/SEM, Retoryka 1
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
13%
Customer service
50%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Widoczni, Złotowska...
4.9
352
Add People, 8 Scott...
3.9
350
Pozycjonowanie stron...
4.4
312
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
dobra współpraca
polecam tę
doradztwo i
absolutnie nie polecam
z warunków
warunków umowy
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers a chance to hear their voice. Please read the article to improve your performance.
Delante - Agencja SEO/SEM, Retoryka 1
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Superb!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Delante - Agencja SEO/SEM, Retoryka 1
1/1
Description
Delante - Agencja SEO/SEM, Retoryka 1
1/1
Localization
Delante - Agencja SEO/SEM, Retoryka 1
1/1
Multimedia
Delante - Agencja SEO/SEM, Retoryka 1
1/1
Contact
Delante - Agencja SEO/SEM, Retoryka 1
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have a really nice reviews/rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.82
Reviews per profile
172
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
31
Fix this
This is a very good result!
Your customers are active so you can see how your customers treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time. Read the article and learn how you can automate communication with your customers.
Time of response
1 days
Great!
Your customers are treated well. You are a good communicator. Try to keep it like this ;)
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
206 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
48
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers didn't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://business.google.com/local/business/mm/reviews/l/u7890243249852337214/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVTkJiSE5FTVZwM0VBRRgA
Kamil Pacut
Niestety nie mogę polecić Firmy Delante z prostego powodu po 6 miesiącach współpracy nasz sklep internetowy po prostu umarł pomimo naszych szczerych chęci i kilkukrotnych alarmów że dzieje się źle, Firma Delante ignorowała nasze uwagi obiecując zmianę strategi niestety ale nie możemy dłużej jarać się wykresami inwestując swoje pieniądze audyt zewnętrznej Firmy pokazał szereg błędów jednym słowem szkoda było kasy
See review
https://business.google.com/local/business/mm/reviews/l/u7890243249852337214/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVUlZNa3B5ZEdSbkVBRRgA
Bartosz Stanik
Straszni spamerzy. Pan Bartosz Godek nieustannie bombarduje moją skrzynkę śmieciowymi wiadomościami z ofertą. Ciekawe czy ich strategia pozyskiwania ruchu dla klientów jest taka sama jak pozyskiwania tychże klientów.
See review
https://business.google.com/local/business/mm/reviews/l/u7890243249852337214/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVUnBMWFpNTTBsbkVBRRgA
Andrzej Laniecki
Można by się przyczepić, że po 4 miesiąchach kampanii adwords/displayowej nie było ani jednej sprzedaży i kasa została utopiona w kliknięcia i prowizję Delante. Ale to nie jest najgorsze. Najgorsze jest to, że nikt nie podsumował kampanii i nie powiedział sorry, nie daliśmy rady, to nas przerosło. To moja opinia, proszę na nią nie odpowiadać, to nie jest zaproszenie do dyskusji.
See review
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