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Summary based on 2/2 profiles
Rating
4.95
Reviews
78
Audit for

Spyrosoft Wrocław

It could be better.
Your score shows up that you need to work on your reputation. It's not that hard, but please read carefully all articles, it might help you with achieving better results next time.
Learn more
Analysis details
Duration 51 min
Date 9/7/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
67%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
1%
Quality of reviews
mdi-chevron-right
Replaying to reviews
6%
Customer feedback
8%
Tone of expression
99%
Your profiles
facebook
Facebook 645521942269671
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google
Spyrosoft, plac Nowy Targ 28
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
0%
Customer service
0%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
IFEMA, Av. del Parte...
4.2
31777
University of Oxford...
4.6
4841
Museu del Disseny de...
4.4
4049
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
polecenia
super
wspaniałe
firma ma
pracy
firma
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
2 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers a chance to hear their voice. Please read the article to improve your performance.
Facebook 645521942269671 Spyrosoft, plac Nowy Targ 28
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Superb!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
2/2
Name
Facebook 645521942269671 Spyrosoft, plac Nowy Targ 28
2/2
Description
Facebook 645521942269671 Spyrosoft, plac Nowy Targ 28
2/2
Localization
Facebook 645521942269671 Spyrosoft, plac Nowy Targ 28
2/2
Multimedia
Facebook 645521942269671 Spyrosoft, plac Nowy Targ 28
2/2
Contact
Facebook 645521942269671 Spyrosoft, plac Nowy Targ 28
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have a really nice reviews/rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.95
Reviews per profile
39
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
0.5
Fix this
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please, read the article and learn more.
Time of response
2 days
Great!
Your customers are treated well. You are a good communicator. Try to keep it like this ;)
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
30 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
73
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Well...
Not having bad reviews is not the way. Some unhappy customers show that your business is credible. Don't be afraid of having some of them. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://www.facebook.com/daniel.latusek.3/posts/10207254404195140
Daniel Latusek
See review
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