Your score shows up that you need to work on your reputation. It's not that hard, but please read carefully all articles, it might help you with achieving better results next time.
Learn moreAnalysis details
Duration
51 min
Date
9/7/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
67%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
41%
Tone of expression
99%
Your profiles
facebook
Facebook 330865596936407
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google
Divante, Romana Dmowskiego 17
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
0%
Customer service
0%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
real,- Digital Payme...
4.7
1295
Webocity Technologie...
4.5
311
High Tech Campus Ein...
4.4
263
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
very good
very good
super firma
super firma
fachowcy polecam
fachowcy polecam
jeżeli chcesz
jeżeli chcesz
place to
place to
ludzie pracujący
ludzie pracujący
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
2
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Facebook 330865596936407Divante, Romana Dmowskiego 17
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
2/2
Name
Facebook 330865596936407Divante, Romana Dmowskiego 17
2/2
Description
Facebook 330865596936407Divante, Romana Dmowskiego 17
2/2
Localization
Facebook 330865596936407Divante, Romana Dmowskiego 17
0/2
Multimedia
We couldn't find any data
2/2
Contact
Facebook 330865596936407Divante, Romana Dmowskiego 17
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.75
Reviews per profile
34
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0.5
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
89
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
41
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Beznadziejnie poprowadzony proces rekrutacyjny. Pan Przemek, który się rekrutacją zajmuje, jest osobą.. lekko mówiąc, co najmniej niekompetentną do tego typu procesu. Potencjalnych kandydatów ostrzegam, aby podchodzić z dystansem. Ja pomimo przejścia pozytywnie poszczególnych etapów.. Po prostu powiedziałem dziękuję :)
Beznadziejnie poprowadzony proces rekrutacyjny. Pan Przemek, który się rekrutacją zajmuje, jest osobą.. lekko mówiąc, co najmniej niekompetentną do tego typu procesu. Potencjalnych kandydatów ostrzegam, aby podchodzić z dystansem. Ja pomimo przejścia pozytywnie poszczególnych etapów.. Po prostu powiedziałem dziękuję :)
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