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Summary based on 2/2 profiles
Rating
4.68
Reviews
87
Audit for

RST Software Masters Wrocław

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 51 min
Date 9/7/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
67%
Complete information
90%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
1%
Quality of reviews
mdi-chevron-right
Replaying to reviews
6%
Customer feedback
26%
Tone of expression
95%
Your profiles
facebook
Facebook 235708233188611
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google
RST Software Masters, Racławicka 2/4
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Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
0%
Delivery
25%
Customer service
0%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Krzywy Domek, Bohate...
4.3
6620
House of Beer, Święt...
4.6
5538
Harvard University,...
4.5
5175
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
kontakt polecam
solidna firma
polecam
na zysk
i chęci
minut czekałem
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
2 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers a chance to hear their voice. Please read the article to improve your performance.
Facebook 235708233188611 RST Software Masters, Racławicka 2/4
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Superb!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
2/2
Name
Facebook 235708233188611 RST Software Masters, Racławicka 2/4
2/2
Description
Facebook 235708233188611 RST Software Masters, Racławicka 2/4
2/2
Localization
Facebook 235708233188611 RST Software Masters, Racławicka 2/4
1/2
Multimedia
RST Software Masters, Racławicka 2/4
2/2
Contact
Facebook 235708233188611 RST Software Masters, Racławicka 2/4
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have a really nice reviews/rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.68
Reviews per profile
43.5
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
0.5
Fix this
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please, read the article and learn more.
Time of response
0 days
Great!
Your customers are treated well. You are a good communicator. Try to keep it like this ;)
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
30 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
65
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
2 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers didn't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://business.google.com/local/business/mm/reviews/l/u12227833247409615841/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVTm5kMTgzYlZwbkVBRRgA
Radek15c
20 minut czekałem na zamowienie
See review
https://business.google.com/local/business/mm/reviews/l/u12227833247409615841/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVTnphSEpEVjBWUkVBRRgA
Damian Zięba
See review
https://business.google.com/local/business/mm/reviews/l/u12227833247409615841/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVUkRibVZFTkhSblJSQUIYAA%3D%3D
Sebastian Bandach
See review
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