Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
29/1/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
D
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
38%
Customer feedback
99%
Tone of expression
65%
Your profiles
google
AIMCONTROLLERS
See profile
facebook
AimControllers
See profile
trustpilot
Trustpilot aimcontrollers.com
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
51%
Delivery
29%
Customer service
44%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
PZL Warszawa-Okęcie...
4.1
102
J.P. Morgan Poland S...
3.9
49
Sklep zoologiczno -...
4.5
48
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
ogólnie jestem bardzo zadowolony
ogólnie jestem bardzo zadowolony
perché ancora mi deve
perché ancora mi deve
purtroppo le levette sono
purtroppo le levette sono
postage dpd uk explaining
postage dpd uk explaining
straight hot trash worked
straight hot trash worked
main selling point except
main selling point except
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
3
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
There is a lot of work to do. Whether it's an increasing amount of reviews or your average rating. Please read the article and learn more.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Haters gonna hate.
This result isn't impressive. Maybe you haven't convinced your happy customers to leave high notes? Please read the article and see how you can improve your performance.
Rating
3.52
Reviews per profile
236
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
19.67
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
410
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
9
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
Something went wrong.
Most of your reviews are negative. You have to dig deeper to understand why. Please read the article and learn more.
azienda poco seria. azienda poco seria. hanno un servizio clienti inesistente se con difficoltà riesci a metterti in contatto sono il massimo dell'incompetenza. comprato un joypad il 7/11 mi è arrivato rotto e a distanza di oltre un mese non sono stati in grado di risolvermi il problema. sconsigliatissima
azienda poco seria. azienda poco seria. hanno un servizio clienti inesistente se con difficoltà riesci a metterti in contatto sono il massimo dell'incompetenza. comprato un joypad il 7/11 mi è arrivato rotto e a distanza di oltre un mese non sono stati in grado di risolvermi il problema. sconsigliatissima
Terrible Service. Bad quality. I was waiting over 3 months for my Controller. I wanted to have my name on the touchpad and send the file for it to them. They completely ignored that and put another writing on it. No excuse, nothing. Also they put red sticks in the back instead of black ones. NEVER AGAIN!
Terrible Service. Bad quality. I was waiting over 3 months for my Controller. I wanted to have my name on the touchpad and send the file for it to them. They completely ignored that and put another writing on it. No excuse, nothing. Also they put red sticks in the back instead of black ones. NEVER AGAIN!
Also habe vor 6 Tagen eine Bestellung…. Also habe vor 6 Tagen eine Bestellung bei AIM controller betätigt. Noch keine bestell Bestätigung bekommen und so was macht mich ziemlich nervös. Auf mehrer E-Mails gibt es keine Antwort zurück. Ziemlich nervig also Support gleich Müll. Gehört sich einfach nicht
Also habe vor 6 Tagen eine Bestellung…. Also habe vor 6 Tagen eine Bestellung bei AIM controller betätigt. Noch keine bestell Bestätigung bekommen und so was macht mich ziemlich nervös. Auf mehrer E-Mails gibt es keine Antwort zurück. Ziemlich nervig also Support gleich Müll. Gehört sich einfach nicht
Finger weg.. Müll. Finger weg Müll. Mein 170 Euro teurer controller ist jetzt zum 4.mal kaputt. Die Tasten klemmen immer wieder.nach ca 4 Wochen Benutzung. Der Controller wurde zwar repariert ..dauert aber jedes mal ewig und die Versandkosten wurden mir nur beim ersten mal erstattet. Nie wieder!!!!
Finger weg.. Müll. Finger weg Müll. Mein 170 Euro teurer controller ist jetzt zum 4.mal kaputt. Die Tasten klemmen immer wieder.nach ca 4 Wochen Benutzung. Der Controller wurde zwar repariert ..dauert aber jedes mal ewig und die Versandkosten wurden mir nur beim ersten mal erstattet. Nie wieder!!!!
My Aim Controller is just 3 months old. Yesterday while gently using the controller one of the plastic back paddles suddenly snapped!! 🥺 I have emailed and called several times the customer service and nobody answers or picks up the phone… 😡😡😡 I am very disappointed after paying over 300€ for my controller 😑
My Aim Controller is just 3 months old. Yesterday while gently using the controller one of the plastic back paddles suddenly snapped!! 🥺 I have emailed and called several times the customer service and nobody answers or picks up the phone… 😡😡😡 I am very disappointed after paying over 300€ for my controller 😑
Sehr hoher Preis für schlechte Qualität. Akku hällt keine 2 Tage selbst wenn man den Controller nicht benutzt. Am ersten Tag, taten 2 Tasten nicht wie sie sollten und die Thumbsticks lösen sich auch nach einer Weile auf. Für das Geld nicht zu empfehlen.
Sehr hoher Preis für schlechte Qualität. Akku hällt keine 2 Tage selbst wenn man den Controller nicht benutzt. Am ersten Tag, taten 2 Tasten nicht wie sie sollten und die Thumbsticks lösen sich auch nach einer Weile auf. Für das Geld nicht zu empfehlen.
See review
We use cookies to provide the best possible service.