Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
16/2/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
D
Class
Fresh reviews last quater
109
Quality of reviews
mdi-chevron-right
Replying to reviews
39%
Customer feedback
97%
Tone of expression
65%
Your profiles
google
EzCare Medical Clinic
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facebook
EzCare Medical Clinic
See profile
yelp
EZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...
See profile
trustpilot
Ezcareclinic Reviews | Read Customer Service Reviews of ...
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
30%
Delivery
23%
Customer service
68%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Neighborhood Medical...
4.2
1088
Kaweah Health Medica...
4.7
984
Family Medical Cente...
4.7
897
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
may spot check validity
may spot check validity
total scams no contact
total scams no contact
direct line number
direct line number
exhausting yesterday two appts
exhausting yesterday two appts
requested documents regarding
requested documents regarding
30am central
30am central
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
3
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
EzCare Medical ClinicEzCare Medical ClinicEZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...Ezcareclinic Reviews | Read Customer Service Reviews of ...
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
4/4
Name
EzCare Medical ClinicEzCare Medical ClinicEZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...Ezcareclinic Reviews | Read Customer Service Reviews of ...
4/4
Description
EzCare Medical ClinicEzCare Medical ClinicEZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...Ezcareclinic Reviews | Read Customer Service Reviews of ...
4/4
Localization
EzCare Medical ClinicEzCare Medical ClinicEZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...Ezcareclinic Reviews | Read Customer Service Reviews of ...
4/4
Multimedia
EzCare Medical ClinicEzCare Medical ClinicEZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...Ezcareclinic Reviews | Read Customer Service Reviews of ...
4/4
Contact
EzCare Medical ClinicEzCare Medical ClinicEZCARE MEDICAL CLINIC - 60 Photos & 140 Reviews - San ...Ezcareclinic Reviews | Read Customer Service Reviews of ...
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
D
It could be better.
There is a lot of work to do. Whether it's an increasing amount of reviews or your average rating. Please read the article and learn more.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Haters gonna hate.
This result isn't impressive. Maybe you haven't convinced your happy customers to leave high notes? Please read the article and see how you can improve your performance.
Rating
3.52
Reviews per profile
81.5
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
27.25
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
439
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
10
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
13 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This is a scam company. Beware of them. After working with you, how do you turn back and ask for PayPal refunds???...You are petty broke thieves! #EzCare Medical Clinic
This is a scam company. Beware of them. After working with you, how do you turn back and ask for PayPal refunds???...You are petty broke thieves! #EzCare Medical Clinic
#ADHDandParkinsonsdisease #Causesofconcussion #Concussionsymptoms #Mentalandphysicalhealth #walkinclinics #ezcareclinic.com(EzCare Medical Clinic) is a scam company that doesn't pay their service providers. Beware of them!
#ADHDandParkinsonsdisease #Causesofconcussion #Concussionsymptoms #Mentalandphysicalhealth #walkinclinics #ezcareclinic.com(EzCare Medical Clinic) is a scam company that doesn't pay their service providers. Beware of them!
Absolutely scam. Horrible customer service. Had an appointment at 8am on Saturday, they sent the prescription to the wrong place, and now they won’t send it anywhere else! $200 down the drain. Edit: This was finally handled, but only AFTER I left a negative review. That is NOT quality customer service!
Absolutely scam. Horrible customer service. Had an appointment at 8am on Saturday, they sent the prescription to the wrong place, and now they won’t send it anywhere else! $200 down the drain. Edit: This was finally handled, but only AFTER I left a negative review. That is NOT quality customer service!
Made a appointment for today, they could not accommodate asked through text message if I would like another or date or cancel - I would to cancel. I want my money back NOW. NO WILL ANSWER THE PHONE- I SHOULD HAVE TRUSTED MY GUT AND NEVER PAID FOR ANYTHING - DO NOT USE THIS SERVICE ALL THEY WANT IS YOUR MONEY
Made a appointment for today, they could not accommodate asked through text message if I would like another or date or cancel - I would to cancel. I want my money back NOW. NO WILL ANSWER THE PHONE- I SHOULD HAVE TRUSTED MY GUT AND NEVER PAID FOR ANYTHING - DO NOT USE THIS SERVICE ALL THEY WANT IS YOUR MONEY
Terrible customer experience. Terrible customer experience. My physiatrist , Shannon, was very attentive and understanding of my needs. My issue is with their customer service experience. I’ve never had such an issue of having my prescription submitted to my local pharmacy. The whole point of signing up with them was for the convenience of their service but they are clearly bogged down administratively as reflected by their delays and poor customer experience.
Terrible customer experience. Terrible customer experience. My physiatrist , Shannon, was very attentive and understanding of my needs. My issue is with their customer service experience. I’ve never had such an issue of having my prescription submitted to my local pharmacy. The whole point of signing up with them was for the convenience of their service but they are clearly bogged down administratively as reflected by their delays and poor customer experience.
Same issue as everyone else. Had what I thought was a good appointment with Shannon and was told the script would be sent over immediately. Still no script and customer service basically just tells me to keep waiting. This is ridiculous and will be filing a dispute with my CC provider to get a refund.
Same issue as everyone else. Had what I thought was a good appointment with Shannon and was told the script would be sent over immediately. Still no script and customer service basically just tells me to keep waiting. This is ridiculous and will be filing a dispute with my CC provider to get a refund.
Unbelievable. Hello, My name is John Moore and I had an appointment with Ibrahim Matic 5 days ago. My prescription still has not been sent in and your call center just keeps telling me to wait patiently. I provided all the requested documents regarding my prescription and have asked for a manager to contact me and no one has followed up. It’s cruel to make someone with a true mental health issue wait this long. Please advise. John Moore
Unbelievable. Hello, My name is John Moore and I had an appointment with Ibrahim Matic 5 days ago. My prescription still has not been sent in and your call center just keeps telling me to wait patiently. I provided all the requested documents regarding my prescription and have asked for a manager to contact me and no one has followed up. It’s cruel to make someone with a true mental health issue wait this long. Please advise. John Moore
This was the worst and most unprofessional visit I have ever had in my life. The Dr. I was assigned to didn't ask about my entire background and clearly wanted off the call. I will get a refund. She wanted to RX meds I already had taken and did not work. I would rate it a zero if I could.
This was the worst and most unprofessional visit I have ever had in my life. The Dr. I was assigned to didn't ask about my entire background and clearly wanted off the call. I will get a refund. She wanted to RX meds I already had taken and did not work. I would rate it a zero if I could.
I'd give it negative stars needs to be shut down have several recorded phone calls one after another where I'm being lied to over and over for several months horrible with communication with the Drs only have 8 employees when you look the actual business up do not use these people they're are cheaper better ones online
I'd give it negative stars needs to be shut down have several recorded phone calls one after another where I'm being lied to over and over for several months horrible with communication with the Drs only have 8 employees when you look the actual business up do not use these people they're are cheaper better ones online
Undependable provider for Xanax . Just took the money,. They made an appointment and the doctor never called. I called customer service the next day and they said they had escalated it to urgent. I called on ec 3rd and received no espouse from customer service.
Undependable provider for Xanax . Just took the money,. They made an appointment and the doctor never called. I called customer service the next day and they said they had escalated it to urgent. I called on ec 3rd and received no espouse from customer service.
Initial appointment in January was wonderful and went smoothly. They have taken my $175 for my overdue followup appointment on 2/8/22, yet almost a week later after many many calls/texts/emails I keep being told "scheduling will reach out to you" while also ignoring my repeated refund requests so I can obtain actual care from a reliable provider.
Initial appointment in January was wonderful and went smoothly. They have taken my $175 for my overdue followup appointment on 2/8/22, yet almost a week later after many many calls/texts/emails I keep being told "scheduling will reach out to you" while also ignoring my repeated refund requests so I can obtain actual care from a reliable provider.
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