Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
26/2/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
310
Quality of reviews
mdi-chevron-right
Replying to reviews
26%
Customer feedback
38%
Tone of expression
92%
Your profiles
google
Koszulki z Nadrukiem - IdeaShirt.pl
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
58%
Delivery
21%
Customer service
47%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
CYFRUS.PL
4.8
326
StrojeSportowe.eu -...
5
175
Xserownia
4.6
132
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
lepiej niz sie spodziewalam
lepiej niz sie spodziewalam
czystym sumieniem mogę polecić
czystym sumieniem mogę polecić
elastyczne podejście do klienta
elastyczne podejście do klienta
don t care about
don t care about
odpowiednio wcześniej żeby mieć
odpowiednio wcześniej żeby mieć
niski poziom traktowania
niski poziom traktowania
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Koszulki z Nadrukiem - IdeaShirt.pl
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Koszulki z Nadrukiem - IdeaShirt.pl
1/1
Description
Koszulki z Nadrukiem - IdeaShirt.pl
1/1
Localization
Koszulki z Nadrukiem - IdeaShirt.pl
1/1
Multimedia
Koszulki z Nadrukiem - IdeaShirt.pl
1/1
Contact
Koszulki z Nadrukiem - IdeaShirt.pl
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.59
Reviews per profile
4382
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
310
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
142
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
2712
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
43 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Firma nie potrafi wykonać nadruku według projektu w edytorze. Brak możliwości zwrotu oraz dogadania się odnośnie reklamacji. Firma przestała odpowiadać na maile związane z tą sprawą. Nie polecam ze względu na niski poziom traktowania klienta. Edit: Nadruk prawie w całości schodzi po pierwszym praniu.
Firma nie potrafi wykonać nadruku według projektu w edytorze. Brak możliwości zwrotu oraz dogadania się odnośnie reklamacji. Firma przestała odpowiadać na maile związane z tą sprawą. Nie polecam ze względu na niski poziom traktowania klienta. Edit: Nadruk prawie w całości schodzi po pierwszym praniu.
W zamówieniu wyraźnie poprosiłem o realizacje we wskazanym terminie z prośbą, aby NIE realizować zamowienia jeśli nie uda się go zrobić we wskazanym przeze mnie terminie. Oczywiście nie zreazlizowali w terminie, nikt nawet nie próbował się ze mną kontaktować... pieniądze przepadły, towaru nie odebrałem.
W zamówieniu wyraźnie poprosiłem o realizacje we wskazanym terminie z prośbą, aby NIE realizować zamowienia jeśli nie uda się go zrobić we wskazanym przeze mnie terminie. Oczywiście nie zreazlizowali w terminie, nikt nawet nie próbował się ze mną kontaktować... pieniądze przepadły, towaru nie odebrałem.
They printed my t-shirts with the wrong font. I wanted to return back and they didn't accept my reclamation. Terrible service. I have another project, looks like that only this place can do it in Wrocław, has per Polish distributors of the machine, engraving letters. I have to do in another town.
They printed my t-shirts with the wrong font. I wanted to return back and they didn't accept my reclamation. Terrible service. I have another project, looks like that only this place can do it in Wrocław, has per Polish distributors of the machine, engraving letters. I have to do in another town.
See review
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