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Summary based on 1/1 profiles
Rating
4.92
Reviews
386
Audit for

Widoczni Poznań

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 14/9/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews
23%
Quality of reviews
mdi-chevron-right
Replying to reviews
75%
Customer feedback
92%
Tone of expression
98%
Your profiles
google
Widoczni, Złotowska 41
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
63%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Whiskey in the Jar,...
4.5
7073
Cafe Royal, 19 W Reg...
4.4
1817
Princi, Largo la Fop...
3.8
1764
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
gwiazdek polecam
jako rzetelny
partnera w
pytam
w google
internetowej poprzez
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Widoczni, Złotowska 41
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Widoczni, Złotowska 41
1/1
Description
Widoczni, Złotowska 41
1/1
Localization
Widoczni, Złotowska 41
1/1
Multimedia
Widoczni, Złotowska 41
1/1
Contact
Widoczni, Złotowska 41
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.92
Reviews per profile
386
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
23
Fix this
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
2 days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
177 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
32
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://business.google.com/local/business/mm/reviews/l/u3650819591326244450/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVTjNiUzFoTTI5blJSQUIYAA%3D%3D
Konstanty Kohycz
W 95% opinie są podstawione, pisane z fejkowych kont. Rzadko zdarza się, że jakieś konto ma więcej niż 1 opinię. Słabo. A już miałem zdecydować się na pozycjonowanie.
See review
https://business.google.com/local/business/mm/reviews/l/u3650819591326244450/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVTTRYelpYYWtOM0VBRRgA
Szymon Walasek
Dużo pozytywnych opinii skłoniło mnie do skorzystanie z usług widocznych niestety z mizernym skutkiem mimo sporej stawki , naszą stroną zajęła się teraz inna firma i dopiero teraz widzę jak dużo rzeczy było niedopracowanych Pozdrawiam
See review
https://business.google.com/local/business/mm/reviews/l/u3650819591326244450/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVUnhiVnBFVm5wM1JSQUIYAA%3D%3D
Tomasz Urban
Założenia i pomysły okazały się być zupełnie oderwane od rzeczywistości i finalny efekt wyszedł tragiczny. Uczenie się na błędach za pieniądze klienta w agencji, która reklamuje się jako profesjonalna firma. Brak pomysłu na zmianę niesprawdzających się koncepcji i poprawę bardzo słabych wyników konwersji. Po paru miesiącach przepalania budżetu ciągłe namawianie na wyrzucanie kolejnych pieniędzy w błoto. Zdecydowanie nie polecam, a wręcz czuję się oszukany!!!
See review
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