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Summary based on 1/1 profiles
Rating
4.33
Reviews
330
Audit for

Grupa TENSE Poznań

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 14/9/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
15%
Quality of reviews
mdi-chevron-right
Replying to reviews
69%
Customer feedback
77%
Tone of expression
85%
Your profiles
google
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
61%
Delivery
18%
Customer service
49%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
SEOSEM24 - pozycjono...
5
394
Widoczni, Złotowska...
4.9
381
Sunrise System sp. z...
4.1
216
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
pełne zadowolenie
profesjonalne przeprowadzenie
za miły
kpiny
jakikolwiek
to połączenie
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
1/1
Description
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
1/1
Localization
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
1/1
Multimedia
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
1/1
Contact
Pozycjonowanie stron Grupa TENSE, Wolsztyńska 5
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.33
Reviews per profile
330
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
15
Fix this
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
275 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
76
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
4 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://business.google.com/local/business/mm/reviews/l/u17432816373169117064/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVUkxkR1ZpZURaUlJSQUIYAA%3D%3D
Przemysław Popowski
Po 3,5 miesiaca wspolpracy jestesmy na 3 stronie w google. mala miejscowosc, mala konkurencja a miejsce w google odlegle. Prosilem o raport co do tej pory zrobili dla nas to cisza... błedu na stronie do dzisiaj nie usuneli a wprowadzaja moich klientow w błąd. Nie czuje zadnego wsparacia i nie widze zadnych działań. NIE WARTO
See review
https://business.google.com/local/business/mm/reviews/l/u17432816373169117064/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVTTJkVTFFT0ZWM0VBRRgA
Stanisław Żejmis
Beznadziejny poziom obsługi klienta, usługi niewykonane zgodnie z umową, jestem bardzo niezadowolony. Totalny brak profejsonalizmu, wydaje mi się, że obsługują dobrze największe marki, natomiast mniejsze firmy są jedynie dodatkowymi wpływami i nikogo nie interesuje tam praca. NIE POLECAM.
See review
https://business.google.com/local/business/mm/reviews/l/u17432816373169117064/reply?s=EAA%3D&ih=tactile&p=CiNDaFpEU1VoTk1HOW5TMFZKUTBGblNVTTJiRkJoVldOQkVBRRgA
jino 64
na pytanie dlaczego jest dużo negatywnych opinii usłyszałem, że "mamy tyle klientów, nigdy nie dogodzi sie wszystkim" myślałem firma duża, to zna się na rzeczy .... też się dałem nabrać na piękne słowa potem zostaje czekać na rozwiązanie umowy
See review
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