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Summary based on 1/1 profiles
Rating
4.82
Reviews
162
Audit for

Semcore Poznań

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 14/9/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews
6%
Quality of reviews
mdi-chevron-right
Replying to reviews
67%
Customer feedback
88%
Tone of expression
96%
Your profiles
google
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
33%
Customer service
33%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
SEOSEM24 - pozycjono...
5
394
Widoczni, Złotowska...
4.9
381
Pozycjonowanie stron...
4.3
322
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
polecam współpracę
mogę spokojnie
bardzo fachowa
prowadzonych działań
z naszej
tym okresie
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Fix this
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
Complete information
Fix this
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
1/1
Description
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
1/1
Localization
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
1/1
Multimedia
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
1/1
Contact
Semcore 🚀 Pozycjonowanie stron, Głogowska 70/4
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Fix this
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.82
Reviews per profile
162
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
6
Fix this
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Fix this
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
165 days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer feedback Fix this
Average amount of text
256 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
19
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression Fix this
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 4 and 25% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://business.google.com/local/business/mm/reviews/l/u9739207725676737851/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVUnZOSFZpV25SUlJSQUIYAA%3D%3D
Darien Gogdanisi
Trochę jest rozczarowujące to, gdzie człowiek marnuje czas i pieniądze na dojechanie na rozmowę kwalifikacyjną, która trwa śmieszne 15 minut, a z kolei, osoba rekrutująca nie posiada żadnego doświadczenia w HR.
See review
https://business.google.com/local/business/mm/reviews/l/u9739207725676737851/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVTnpOVGxYVFRGUlJSQUIYAA%3D%3D
Ewa Deja
Nie polecam. Słaba współpraca, słabe wyniki. Niby coś tam robią ale nie wychodzi. Ciągłe naciąganie, że będzie lepiej, że będą efekty. Znalazłam inną firmę i teraz wiem, że się da.
See review
https://business.google.com/local/business/mm/reviews/l/u9739207725676737851/reply?s=EAA%3D&ih=tactile&p=CiRDaGREU1VoTk1HOW5TMFZKUTBGblNVUkRMWEJtZVRsM1JSQUIYAA%3D%3D
Łukasz Radecki
Nie dość, ze jestem Waszym Klientem i nie jestem zadowolony z usługi to jeszcze wysyłacie do mnie jakieś śmieszne maile z propozycjami rozmowy na temat tego czy jest nam biznesowo po drodze....
See review
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