Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
30/3/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
5
Quality of reviews
mdi-chevron-right
Replying to reviews
56%
Customer feedback
84%
Tone of expression
81%
Your profiles
google
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
43%
Delivery
48%
Customer service
57%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Living room furnitur...
3.6
1144
JYSK (JYSK Wrocław,...
4.2
781
mömax Wroclaw
4.2
645
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
polecam ten concept store
polecam ten concept store
zakupy w tym sklepie
zakupy w tym sklepie
wszystkim którzy szukają
wszystkim którzy szukają
firmie cobo concept store
firmie cobo concept store
tej pory nie otrzymałam
tej pory nie otrzymałam
informacji ze strony sklepu
informacji ze strony sklepu
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
1/1
Description
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
1/1
Localization
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
1/1
Multimedia
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
1/1
Contact
Cobo Concept Store (COBOSTORE.pl - concept store Wrocław | Sklep meblowy)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.21
Reviews per profile
110
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
5
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
310
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
18
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
5 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Mąż zamówił dla mnie (na prezent na święta) w zeszłym roku meble do salonu. Do dzisiaj ich nie ma. "Pan" sprzedawca wszystkich ma gdzieś zarówno klientów jak i producentów mebli bo tylko psuje ich markę. Stanowczo NIE POLECAM !!!!!!!
Mąż zamówił dla mnie (na prezent na święta) w zeszłym roku meble do salonu. Do dzisiaj ich nie ma. "Pan" sprzedawca wszystkich ma gdzieś zarówno klientów jak i producentów mebli bo tylko psuje ich markę. Stanowczo NIE POLECAM !!!!!!!
Firma kpina. Deklarowany na stronie , przybliżony czas realizacji zamówienia 48 godzin. W rzeczywistości zamówienie złożone 19 stycznia i do tej pory niezrealizowane, przy czym chodzi o 2 lampy, więc nie jest to wielkogabarytowe zamówienie. W tej chwili już nawet nie odpowiadają na maile. Zdecydowałam o anulowaniu tego zamówienia.
Firma kpina. Deklarowany na stronie , przybliżony czas realizacji zamówienia 48 godzin. W rzeczywistości zamówienie złożone 19 stycznia i do tej pory niezrealizowane, przy czym chodzi o 2 lampy, więc nie jest to wielkogabarytowe zamówienie. W tej chwili już nawet nie odpowiadają na maile. Zdecydowałam o anulowaniu tego zamówienia.
Ta firma to jakaś kpina!!!!! Zamówiłem sofę z dostawą i wniesieniem na 30 listopada 2018. Do dzisiaj sofa nie przyjechała mimo zapewnień przed świętami, że będzie jeszcze w 2018 roku. Brak jakiegokolwiek kontaktu nie odbierają telefonów, sklep stacjonarny zamknięty z napisem "remanent". Na pisma też brak jakiejkolwiek reakcji. Takich sprzedawców trzeba omijać szerokim łukiem!!!! Właściciele powinni leczyć się psychicznie bo tworzą alternatywny świat. Gratuluję logiki waszej odpowiedzi. Zakup nie dokonany ale jednak dokonany. Udostępnienie danych bez mojej zgody zgonie z RODO zostało zgłoszone do odpowiedniej instytucji. Mam nadzieję, że nałożą taką karę, że zbankrutujecie :)
Ta firma to jakaś kpina!!!!! Zamówiłem sofę z dostawą i wniesieniem na 30 listopada 2018. Do dzisiaj sofa nie przyjechała mimo zapewnień przed świętami, że będzie jeszcze w 2018 roku. Brak jakiegokolwiek kontaktu nie odbierają telefonów, sklep stacjonarny zamknięty z napisem "remanent". Na pisma też brak jakiejkolwiek reakcji. Takich sprzedawców trzeba omijać szerokim łukiem!!!! Właściciele powinni leczyć się psychicznie bo tworzą alternatywny świat. Gratuluję logiki waszej odpowiedzi. Zakup nie dokonany ale jednak dokonany. Udostępnienie danych bez mojej zgody zgonie z RODO zostało zgłoszone do odpowiedniej instytucji. Mam nadzieję, że nałożą taką karę, że zbankrutujecie :)
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