Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
30/3/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
1723
Quality of reviews
mdi-chevron-right
Replying to reviews
5%
Customer feedback
72%
Tone of expression
98%
Your profiles
google
Il Pastaiolo | Italian Restaurant in Miami Beach
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
1%
Customer service
10%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
IT Italian Trattoria
4.9
7568
Bottega Louie
4.5
6019
Quartino Ristorante
4.5
5994
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
bon rapport qualité prix
bon rapport qualité prix
pratos deliciosos tudo maravilhoso
pratos deliciosos tudo maravilhoso
vous êtes de passage
vous êtes de passage
without being upfront about
without being upfront about
these reviews are fake
these reviews are fake
will not be returning
will not be returning
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Il Pastaiolo | Italian Restaurant in Miami Beach
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Il Pastaiolo | Italian Restaurant in Miami Beach
1/1
Description
Il Pastaiolo | Italian Restaurant in Miami Beach
1/1
Localization
Il Pastaiolo | Italian Restaurant in Miami Beach
1/1
Multimedia
Il Pastaiolo | Italian Restaurant in Miami Beach
1/1
Contact
Il Pastaiolo | Italian Restaurant in Miami Beach
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.85
Reviews per profile
4990
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1723
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
7
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
133
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1390
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
411 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Worst italian food I have ever tried, by far. I saw a 5 star rating an wanted to try it, however I was greatly disappointed. Service is very mediocre, seems that waiters were under influence of drugs or alcohol. Food was very plain and tasteless. Silverwear was dirty. Do yourself a favor and stay away.
Worst italian food I have ever tried, by far. I saw a 5 star rating an wanted to try it, however I was greatly disappointed. Service is very mediocre, seems that waiters were under influence of drugs or alcohol. Food was very plain and tasteless. Silverwear was dirty. Do yourself a favor and stay away.
Scammy place. They will add their own tip and try to upsell you on more expensive options without being upfront about the cost. Food is very mediocre, like olive garden level, for upscale prices. The bread was extremely stale and they never came by for water. Also the cocktails were watered down.
Scammy place. They will add their own tip and try to upsell you on more expensive options without being upfront about the cost. Food is very mediocre, like olive garden level, for upscale prices. The bread was extremely stale and they never came by for water. Also the cocktails were watered down.
The staff were great, no complaints there. The food, however, was something else. I ordered the carbonara, and a few hours later had the worst food poisoning experience of my life. It’s day two today and I’m still not feeling even close to normal - horrible fever and sweats. I will not be coming back.
The staff were great, no complaints there. The food, however, was something else. I ordered the carbonara, and a few hours later had the worst food poisoning experience of my life. It’s day two today and I’m still not feeling even close to normal - horrible fever and sweats. I will not be coming back.
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