Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
30/3/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
131
Quality of reviews
mdi-chevron-right
Replying to reviews
20%
Customer feedback
64%
Tone of expression
96%
Your profiles
google
Yardbird Table & Bar
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
44%
Delivery
2%
Customer service
10%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Union Oyster House
4.3
7658
Au Cheval
4.6
7034
Chart House
4.5
6292
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
une excellente adresse à
une excellente adresse à
country cobb protein bowl
country cobb protein bowl
pomodori verdi fritti
pomodori verdi fritti
got seated right away
got seated right away
the st louis ribs
the st louis ribs
read the entire receipt
read the entire receipt
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Yardbird Table & Bar
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Yardbird Table & Bar
1/1
Description
Yardbird Table & Bar
1/1
Localization
Yardbird Table & Bar
1/1
Multimedia
Yardbird Table & Bar
1/1
Contact
Yardbird Table & Bar
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.58
Reviews per profile
5600
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
131
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
170
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
2005
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
779 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
You guys are getting played. 30 doller eggs that are 60c on food cost lol It's my understanding that the floor come from KFC but only half of it. Funny rigth it just things i hear what do I know I was a chef there. Over rated but If you like to add on the fat and pay top dollar for it then go for it.
You guys are getting played. 30 doller eggs that are 60c on food cost lol It's my understanding that the floor come from KFC but only half of it. Funny rigth it just things i hear what do I know I was a chef there. Over rated but If you like to add on the fat and pay top dollar for it then go for it.
If I could give thema NEGATIVE rating I would. Didn't have a chance to eat brunch. Got to the restaurant, pouring raining was told the wait was 45 minutes but had to wait outside, wasn't offered to wait at the bar (we would have bought plenty of drinks). The hostess was very RUDE and showed no EMPATHY.
If I could give thema NEGATIVE rating I would. Didn't have a chance to eat brunch. Got to the restaurant, pouring raining was told the wait was 45 minutes but had to wait outside, wasn't offered to wait at the bar (we would have bought plenty of drinks). The hostess was very RUDE and showed no EMPATHY.
This place is not even a reflection of what it use to be. The Quality of this place has gone down the drain but the prices ate still through the roof. When it was what it was (A1 Quality of Food and Service) it was worth every penny. Now it feels like an over priced Popeyes... NO BUENO! NO MORE!
This place is not even a reflection of what it use to be. The Quality of this place has gone down the drain but the prices ate still through the roof. When it was what it was (A1 Quality of Food and Service) it was worth every penny. Now it feels like an over priced Popeyes... NO BUENO! NO MORE!
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