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Learn moreAnalysis details
Duration
1 min
Date
30/3/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
51
Quality of reviews
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Replying to reviews
0%
Customer feedback
62%
Tone of expression
91%
Your profiles
google
The Bazaar by José Andrés
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
57%
Delivery
5%
Customer service
16%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Tapelia Spanish Cuis...
4.8
16530
Dulce Vida Mexican R...
4.8
2374
La Bodega
4.5
2071
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
tomato sofrito eggplant cippolini
tomato sofrito eggplant cippolini
beverage purchases
beverage purchases
bone marrow
bone marrow
raise my cell phone
raise my cell phone
begin to explain how
begin to explain how
such a policy why
such a policy why
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Bazaar by José Andrés
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Bazaar by José Andrés
1/1
Description
The Bazaar by José Andrés
1/1
Localization
The Bazaar by José Andrés
1/1
Multimedia
The Bazaar by José Andrés
1/1
Contact
The Bazaar by José Andrés
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.43
Reviews per profile
1184
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
51
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
3
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
272
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
448
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
225 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Soooooo overrated. The food is not bad but the prices are way over the top. 17 dollars for one unsalted pepper with goat cheese ? Not even in SF. And the tuna ceviche everyone raves about is just presentation. You don’t even know if its fresh tuna as the caramelized pecans cover it. - Prepare to be hungry.
Soooooo overrated. The food is not bad but the prices are way over the top. 17 dollars for one unsalted pepper with goat cheese ? Not even in SF. And the tuna ceviche everyone raves about is just presentation. You don’t even know if its fresh tuna as the caramelized pecans cover it. - Prepare to be hungry.
Portion sizes were tiny and prices were very high. Sliders worked out to $10 each and were average in quality. Scallops were $20 each, and were just okay. A tiny bowl of coconut rice, $22, was soaked with mayo and was quite disgusting. I left hungry and bought a granola bar at a nearby convenience store.
Portion sizes were tiny and prices were very high. Sliders worked out to $10 each and were average in quality. Scallops were $20 each, and were just okay. A tiny bowl of coconut rice, $22, was soaked with mayo and was quite disgusting. I left hungry and bought a granola bar at a nearby convenience store.
Mediocre at best, definitely not worth the price or time. Some of the dishes like the smoked oyster and the skirt steak were flat out bad: Extremely unbalanced, and overcooked in the steak’s place. The venue is cool, but good enough to be worth enduring the food and drinks, which lacked creativity.
Mediocre at best, definitely not worth the price or time. Some of the dishes like the smoked oyster and the skirt steak were flat out bad: Extremely unbalanced, and overcooked in the steak’s place. The venue is cool, but good enough to be worth enduring the food and drinks, which lacked creativity.
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