Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
5/12/2021
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
X-kom – inteligentny wybã³r - apps on google play
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
2%
Delivery
1%
Customer service
1%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
We couldn't find any data
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
naprawdę fajna
naprawdę fajna
super super
super super
super sklep
super sklep
potem okazało
potem okazało
przy płatności
przy płatności
nikt nie raczy
nikt nie raczy
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
3
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
Google is important!
If you want to be visible you need to have Google Business Card. Fix this as soon as possible. You can learn how to do this here https://ratingcaptain.com/pl/blog/jak-utworzyc-wizytowke-w-google-moja-firma-szybki-przepis-na-dodanie-firmy-do-google-maps
Trustpilot x-kom.plX-kom.plCeneo - porównanie cen, sklepy, perfumy, agd, rtv, komputeryX-kom – inteligentny wybã³r - apps on google play
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
4/4
Name
Trustpilot x-kom.plX-kom.plCeneo - porównanie cen, sklepy, perfumy, agd, rtv, komputeryX-kom – inteligentny wybã³r - apps on google play
4/4
Description
Trustpilot x-kom.plX-kom.plCeneo - porównanie cen, sklepy, perfumy, agd, rtv, komputeryX-kom – inteligentny wybã³r - apps on google play
4/4
Localization
Trustpilot x-kom.plX-kom.plCeneo - porównanie cen, sklepy, perfumy, agd, rtv, komputeryX-kom – inteligentny wybã³r - apps on google play
3/4
Multimedia
X-kom.plCeneo - porównanie cen, sklepy, perfumy, agd, rtv, komputeryX-kom – inteligentny wybã³r - apps on google play
4/4
Contact
Trustpilot x-kom.plX-kom.plCeneo - porównanie cen, sklepy, perfumy, agd, rtv, komputeryX-kom – inteligentny wybã³r - apps on google play
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.95
Reviews per profile
21526
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
119
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
7
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
83026
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect – most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
prowadzą sprzedaż na allegro i oferta nie pokrywa się z ofertą stacjonarna a dokładnie ceny pomimo pytań w salonie czy oferta zgodna jak na allegro gdzie też prowadzą sprzedaz sprzedawca potwierdził ze tak a potem okazało się ze niestety nie. ten sam produkt, nowy zaplombowany. płatność kartą na miejscu dolicznie prowizji to szystko wygląda malo profesjonalnie w czasach gdzie bezrobotny ma smartfona i internet.
prowadzą sprzedaż na allegro i oferta nie pokrywa się z ofertą stacjonarna a dokładnie ceny pomimo pytań w salonie czy oferta zgodna jak na allegro gdzie też prowadzą sprzedaz sprzedawca potwierdził ze tak a potem okazało się ze niestety nie. ten sam produkt, nowy zaplombowany. płatność kartą na miejscu dolicznie prowizji to szystko wygląda malo profesjonalnie w czasach gdzie bezrobotny ma smartfona i internet.