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Summary based on 1/1 profiles
Rating
4.8
Reviews
400
Audit for

Roadbike (ul. Magazynowa)

You nailed it!
Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn more
Analysis details
Duration 1 min
Date 6/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
15
Quality of reviews
mdi-chevron-right
Replying to reviews
100%
Customer feedback
84%
Tone of expression
95%
Your profiles
google
Roadbike – sklep rowerowy
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
38%
Delivery
10%
Customer service
48%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Convenient bike - SH...
4.7
509
Centrum Rowerowe Sec...
4.4
338
Bikeman Bicycle Shop...
4.6
208
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
usługa wykonana szybko sprawnie
lubią to co robią
profesjonalne podejście do klienta
a good job
czas do namysłu
gave me the
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Roadbike – sklep rowerowy
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Roadbike – sklep rowerowy
1/1
Description
Roadbike – sklep rowerowy
1/1
Localization
Roadbike – sklep rowerowy
1/1
Multimedia
Roadbike – sklep rowerowy
1/1
Contact
Roadbike – sklep rowerowy
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.8
Reviews per profile
400
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
15
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
155 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
65
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
12 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0eUoyQ0JREAE!2m1!1s0x0:0x40538d3818a7c25a!3m1!1s2@1:CIHM0ogKEICAgIC4yJ2CBQ%7CCgsIhIvF5wUQwOipQQ%7C?hl=en-US
jan gołębiewski
Nie przyjmują zwrotów. Z takim podejściem do klientów to raczej daleko nie zajedziecie
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVMmFIMFpREAE!2m1!1s0x0:0x40538d3818a7c25a!3m1!1s2@1:CIHM0ogKEICAgIDU2aH0ZQ%7CCgwIrtCa6wUQ-MqZ4gI%7C?hl=en-US
Ivan Chaminski
The only thing for 180 zl what you did to my bicycle is cleaning, everything else is the same. When i left my bicycle yesterday i told you that i have problem with my brakes and i ask you to check them, and if you need to do whit them to let me know. You didn't do nothing they are in the same condition. I even told the guy that the brakes are the same from yesterday, and he told me they are OK, but I'm sure they are not. I almost died today because off the brakes.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURLOHRxemx3RRAB!2m1!1s0x0:0x40538d3818a7c25a!3m1!1s2@1:CIHM0ogKEICAgIDK8tqzlwE%7CCgwIqr_QhAYQ-Lyh0AM%7C?hl=en-US
Andrzej
Gość z serwisu bardzo nieprzyjemny. Sugeruje że amortyzator można napompować jedynie w serwisie ponieważ trzeba być debilem, aby dokonać zakupu pompki. Cena za adapter do wentyla prawdopodobnie została mi podniesiona przez buractwo wyżej wymienionego pana.
See review
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