Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
6/4/2023
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Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
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Replying to reviews
35%
Customer feedback
80%
Tone of expression
88%
Your profiles
google
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
35%
Delivery
9%
Customer service
61%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Convenient bike - SH...
4.7
509
Roadbike – sklep row...
4.8
400
Centrum Rowerowe Sec...
4.4
338
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
sprzedawca paweł pomógł mi
sprzedawca paweł pomógł mi
dziękuję panu piotrowi za
dziękuję panu piotrowi za
indywidualne podejście do klienta
indywidualne podejście do klienta
w zależności od sezonu
w zależności od sezonu
nie polecam tego miejsca
nie polecam tego miejsca
ustosunkowanie się do mojej
ustosunkowanie się do mojej
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
1/1
Description
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
1/1
Localization
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
1/1
Multimedia
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
1/1
Contact
BikeSalon - Warszawa Praga | Salon i Serwis rowerowy
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.44
Reviews per profile
186
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
0
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
248
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
38
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
4 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Niestety serwis zawodzi. Po pierwszym przegladzie podczas ktorego chyba nic nie zrobiono zerwala sie linka. Na naprawy gwarancyjne nie ma co liczyć, sklep odradza bo rozpatrzenie długo trwa i proponuje naprawę od ręki ale płatną. Wróciłem do serwisu na Grochowskiej gdzie kiedyś do życia doprowadzono 12 letniego wheelera.
Niestety serwis zawodzi. Po pierwszym przegladzie podczas ktorego chyba nic nie zrobiono zerwala sie linka. Na naprawy gwarancyjne nie ma co liczyć, sklep odradza bo rozpatrzenie długo trwa i proponuje naprawę od ręki ale płatną. Wróciłem do serwisu na Grochowskiej gdzie kiedyś do życia doprowadzono 12 letniego wheelera.
Trzeba zwracać uwage za co się płaci i ile bo liczą nie wiadomo za co a potem trzeba bulić jak za zboże. Dostalem info. ze za serwis roweru zapłacę 50zl +10zl za mycie i smarowanie tylko o tych kwotach zostalem poinformowany. Przy kasie kazano mi zapłacić 119zl. Patrzcie drodzy klienci na paragony i za co placicie.
Trzeba zwracać uwage za co się płaci i ile bo liczą nie wiadomo za co a potem trzeba bulić jak za zboże. Dostalem info. ze za serwis roweru zapłacę 50zl +10zl za mycie i smarowanie tylko o tych kwotach zostalem poinformowany. Przy kasie kazano mi zapłacić 119zl. Patrzcie drodzy klienci na paragony i za co placicie.
Kiedy oddawałem rower do serwisu, zgłosiłem kilka uwag, które najwidoczniej nie zostały ani zapisane ani uwzględnione. Kilka rzeczy niedokręconych. P.S. po serwisie chce się usłyszeć co zostało w rowerze zrobione, jaki jest jego stan techniczny etc. a nie proszę do kasy i do widzenia.
Kiedy oddawałem rower do serwisu, zgłosiłem kilka uwag, które najwidoczniej nie zostały ani zapisane ani uwzględnione. Kilka rzeczy niedokręconych. P.S. po serwisie chce się usłyszeć co zostało w rowerze zrobione, jaki jest jego stan techniczny etc. a nie proszę do kasy i do widzenia.
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