Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
6/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
52%
Customer feedback
75%
Tone of expression
94%
Your profiles
google
Ossowski Mariusz. Sales of gold, silver. Repair of jewelery (Ossowski Mariusz. Sprzedaż złota, srebra. Naprawa biżuterii)
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
25%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Gold Line - Jeweler...
4.9
490
Galeria Derecki
5
332
Lilou
4
182
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
z czystym sumieniem
z czystym sumieniem
podejście do klienta
podejście do klienta
jestem bardzo zadowolona
jestem bardzo zadowolona
do naprawy
do naprawy
gdzie po
gdzie po
nie polecam
nie polecam
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Ossowski Mariusz. Sales of gold, silver. Repair of jewelery (Ossowski Mariusz. Sprzedaż złota, srebra. Naprawa biżuterii)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Ossowski Mariusz. Sales of gold, silver. Repair of jewelery (Ossowski Mariusz. Sprzedaż złota, srebra. Naprawa biżuterii)
1/1
Description
Ossowski Mariusz. Sales of gold, silver. Repair of jewelery (Ossowski Mariusz. Sprzedaż złota, srebra. Naprawa biżuterii)
1/1
Localization
Ossowski Mariusz. Sales of gold, silver. Repair of jewelery (Ossowski Mariusz. Sprzedaż złota, srebra. Naprawa biżuterii)
0/1
Multimedia
We couldn't find any data
1/1
Contact
Ossowski Mariusz. Sales of gold, silver. Repair of jewelery (Ossowski Mariusz. Sprzedaż złota, srebra. Naprawa biżuterii)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.74
Reviews per profile
65
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
1
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
120
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
16
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
NIE POLECAM!!!! Złoty łańcuszek oddany do naprawy zerwany w jednej części gdzie po odebraniu łańcuszka nie dość że został nienaprawiony to jeszcze oddany w częściach gdzie po dotknięciu łańcuszek odchodzi od części. Poziom poniżej krytyki. Łańcuszek zostawiony do naprawy i odebrany w gorszym stanie od rzeczywistego. Nie polecam miejsca. Oczekiwanie na naprawę zbyt długie jak na takie miasto i usługi. Po rozmowie telefonicznej zero jakiejkolwiek odpowiedzi a zwłaszcza rekompensaty za uszkodzenie łańcuszka.
NIE POLECAM!!!! Złoty łańcuszek oddany do naprawy zerwany w jednej części gdzie po odebraniu łańcuszka nie dość że został nienaprawiony to jeszcze oddany w częściach gdzie po dotknięciu łańcuszek odchodzi od części. Poziom poniżej krytyki. Łańcuszek zostawiony do naprawy i odebrany w gorszym stanie od rzeczywistego. Nie polecam miejsca. Oczekiwanie na naprawę zbyt długie jak na takie miasto i usługi. Po rozmowie telefonicznej zero jakiejkolwiek odpowiedzi a zwłaszcza rekompensaty za uszkodzenie łańcuszka.