Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
6/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
18
Quality of reviews
mdi-chevron-right
Replying to reviews
36%
Customer feedback
90%
Tone of expression
94%
Your profiles
google
Tampa Printer
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
56%
Delivery
17%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Pro Copy Inc
4.3
415
Digital City Printin...
4.9
285
Bob's Busy Bee Print...
4.9
235
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
take way too long
take way too long
almost 5 years
almost 5 years
our mailing lists
our mailing lists
never put those words
never put those words
always find out about
always find out about
8 minutes
8 minutes
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Tampa Printer
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Tampa Printer
1/1
Description
Tampa Printer
1/1
Localization
Tampa Printer
1/1
Multimedia
Tampa Printer
1/1
Contact
Tampa Printer
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.76
Reviews per profile
317
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
18
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
230
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
33
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
9 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
We had a horrible experience with this company. Graphics started to peel in a few months of being applied. We won't bother complaining about it. Found another company close by that used the proper material.
We had a horrible experience with this company. Graphics started to peel in a few months of being applied. We won't bother complaining about it. Found another company close by that used the proper material.
Unreliable. Failed me big time. After THREE spread in time confirmations and assurances that my order would be completed on time, just one day before the promised pick up date the company informed me that the printing image was not good enough and that their printer was out of order anyway... Also had to nag for the refund for a week and a half. You make conclusions.
Unreliable. Failed me big time. After THREE spread in time confirmations and assurances that my order would be completed on time, just one day before the promised pick up date the company informed me that the printing image was not good enough and that their printer was out of order anyway... Also had to nag for the refund for a week and a half. You make conclusions.
Terrible service. Did not do the job they promised they would. And when I was not happy about it they increased the price 3 times the original price because they knew I needed docs asap. Customer service was rude and not helpful. Management did not even bother to solve the issue just came out triple charged me and did not even talk to me… I would not suggest this place to anyone.
Terrible service. Did not do the job they promised they would. And when I was not happy about it they increased the price 3 times the original price because they knew I needed docs asap. Customer service was rude and not helpful. Management did not even bother to solve the issue just came out triple charged me and did not even talk to me… I would not suggest this place to anyone.
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