Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
6/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
4
Quality of reviews
mdi-chevron-right
Replying to reviews
2%
Customer feedback
56%
Tone of expression
81%
Your profiles
google
Staples
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
38%
Delivery
18%
Customer service
29%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Office Depot
4.1
339
Paper Source
4.4
86
Freedman's Office Fu...
4.5
62
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
i ordered business cards
i ordered business cards
they were off center
they were off center
website and when we
website and when we
into a digital file
into a digital file
on her cell phone
on her cell phone
google drive account
google drive account
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Staples
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Staples
1/1
Description
Staples
1/1
Localization
Staples
1/1
Multimedia
Staples
1/1
Contact
Staples
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
3.98
Reviews per profile
177
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
4
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
236
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
78
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
4 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The prices there were way too high compared to other places. They usually don't have what I need in stores and always tell you that you can order it online, but you can find it cheaper on amazon and have it ship faster. Not to mention when I did order online, they lost my order and I had to wait another week.
The prices there were way too high compared to other places. They usually don't have what I need in stores and always tell you that you can order it online, but you can find it cheaper on amazon and have it ship faster. Not to mention when I did order online, they lost my order and I had to wait another week.
The technicians don’t know what they are doing, I took my laptop yesterday to be fixed, and they broke the case cause they didn’t have (or didn’t want to use) the proper screwdriver, worst service, (obviously they hide this info) if you want some tech service go to Best Buy.
The technicians don’t know what they are doing, I took my laptop yesterday to be fixed, and they broke the case cause they didn’t have (or didn’t want to use) the proper screwdriver, worst service, (obviously they hide this info) if you want some tech service go to Best Buy.
I just got out of staples. The big black muscular guy at the copy station was helping the same young woman for a half hour, probably trying to hookup with her. He was ignoring everyone else, including me, and it was near closing time. It looked like he was hardly even doing anything.
I just got out of staples. The big black muscular guy at the copy station was helping the same young woman for a half hour, probably trying to hookup with her. He was ignoring everyone else, including me, and it was near closing time. It looked like he was hardly even doing anything.
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