Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
6/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
4
Quality of reviews
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Replying to reviews
100%
Customer feedback
92%
Tone of expression
97%
Your profiles
google
PIP Marketing, Signs, Print
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
67%
Customer service
33%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Pro Copy Inc
4.3
415
Tampa Printer
4.8
317
Bob's Busy Bee Print...
4.9
235
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
dr pedro m soler
dr pedro m soler
cards letterheads flyers etc
cards letterheads flyers etc
baby shower
baby shower
week and a half
week and a half
it was going to
it was going to
she told me
she told me
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
PIP Marketing, Signs, Print
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
PIP Marketing, Signs, Print
1/1
Description
PIP Marketing, Signs, Print
1/1
Localization
PIP Marketing, Signs, Print
1/1
Multimedia
PIP Marketing, Signs, Print
1/1
Contact
PIP Marketing, Signs, Print
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.89
Reviews per profile
109
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
4
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
266
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
9
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
5 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I don't often write bad reviews on here, but I'm sorry to say that this company is not one I would recommend at all! I went in to have a logo designed and cards printed...after the first initial time I walked in there and sent them an email with the ideas of what I wanted. I didn't get one email or return phone call for a month! This honestly sounds like a lie, but I am telling the complete truth. I called them numerous times and had to chase them to find out what was going on with my order. After 2 weeks and 3 phone calls that were not returned, I was finally able to get in touch with Geeta. She apologized and asked for my credit card info, told me how much it was going to cost, and all was well and good. After a week and a half of no contact, I called back again, to see the status (thinking it would be done by now), and she told me she was out sick for 2 days, and someone was supposed to call me and tell me what the cost was going to be and how much time it was going to take. (You already told me that a week and a half ago!!). Well after that last one, it was the final straw...When I told her I wanted to cancel my order, she told me "I don't blame you"...instead of "How can I make this right?" It appears they are very unorganized and not customer oriented.
I don't often write bad reviews on here, but I'm sorry to say that this company is not one I would recommend at all! I went in to have a logo designed and cards printed...after the first initial time I walked in there and sent them an email with the ideas of what I wanted. I didn't get one email or return phone call for a month! This honestly sounds like a lie, but I am telling the complete truth. I called them numerous times and had to chase them to find out what was going on with my order. After 2 weeks and 3 phone calls that were not returned, I was finally able to get in touch with Geeta. She apologized and asked for my credit card info, told me how much it was going to cost, and all was well and good. After a week and a half of no contact, I called back again, to see the status (thinking it would be done by now), and she told me she was out sick for 2 days, and someone was supposed to call me and tell me what the cost was going to be and how much time it was going to take. (You already told me that a week and a half ago!!). Well after that last one, it was the final straw...When I told her I wanted to cancel my order, she told me "I don't blame you"...instead of "How can I make this right?" It appears they are very unorganized and not customer oriented.
I am a property manager with a company that is involved with over 1,250 accounts. Over the past 2 months we have been going back and forth with the staff at PIP signs trying to get 1 sign done for a property, not a big job for a sign company some would say esp. when given all the instructions and dimensions. I needed not only that property but several others as well. In my line of business time is very important and when things cannot get done in a timely manor then people get upset. I now have an angry owner and still no sign. If you are in the property management business or needs something done right away I DO NOT recommend this company. STEER AWAY!
I am a property manager with a company that is involved with over 1,250 accounts. Over the past 2 months we have been going back and forth with the staff at PIP signs trying to get 1 sign done for a property, not a big job for a sign company some would say esp. when given all the instructions and dimensions. I needed not only that property but several others as well. In my line of business time is very important and when things cannot get done in a timely manor then people get upset. I now have an angry owner and still no sign. If you are in the property management business or needs something done right away I DO NOT recommend this company. STEER AWAY!
Was attempting to order business cards. Walked in and I was told it would take a week to get the proof for the card. Found that to be odd but waited. One week later, no proof. Called to get a status and couldn't even find my order. Tired of waiting, I decided to post about my experience. Not good!!!
Was attempting to order business cards. Walked in and I was told it would take a week to get the proof for the card. Found that to be odd but waited. One week later, no proof. Called to get a status and couldn't even find my order. Tired of waiting, I decided to post about my experience. Not good!!!
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