Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
6/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
2
Quality of reviews
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Replying to reviews
2%
Customer feedback
64%
Tone of expression
96%
Your profiles
google
Print Hub (Formerly Gutchers & Spark)
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
100%
Delivery
50%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Pro Copy Inc
4.3
415
Tampa Printer
4.8
317
Bob's Busy Bee Print...
4.9
235
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
did a great job
did a great job
easy to work with
easy to work with
will be back
will be back
upside down
upside down
off center
off center
my wedding
my wedding
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Print Hub (Formerly Gutchers & Spark)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Print Hub (Formerly Gutchers & Spark)
1/1
Description
Print Hub (Formerly Gutchers & Spark)
1/1
Localization
Print Hub (Formerly Gutchers & Spark)
1/1
Multimedia
Print Hub (Formerly Gutchers & Spark)
1/1
Contact
Print Hub (Formerly Gutchers & Spark)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.77
Reviews per profile
47
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
2
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
184
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
17
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
My short and sweet review.... After sending Gutcher's a detailed email including photos of why I was dissatisfied with my wedding invitations, I received no response or apology and decided to publicly review their services. I'll keep this a brief as possible. First, this process was a 3 week turn around. The customer service is lackluster at best. I would have to drive to Tampa from Brandon on my lunch break to get questions answered. Second, the quality. A large percentage of my RSVP cards were cut off center. They were designed with a white border, so it was painfully obvious that the design was not in the middle as it should have been. Of the off center RSVPS (double sided), more still were printed upside down on the back. So I have an off center postcard style RSVP card with an upside down back. There was splatter on several of my invitations, red. That color was not even used in my suite. The only positive of the order was the envelopes were addressed nicely. Overall, this was a C- for me which is really unfortunate because these were for my wedding and I had to send them out in the shape because I could not delay another 2 weeks for a reprint. If you are looking to print something remotely important, I would suggest looking for alternatives.
My short and sweet review.... After sending Gutcher's a detailed email including photos of why I was dissatisfied with my wedding invitations, I received no response or apology and decided to publicly review their services. I'll keep this a brief as possible. First, this process was a 3 week turn around. The customer service is lackluster at best. I would have to drive to Tampa from Brandon on my lunch break to get questions answered. Second, the quality. A large percentage of my RSVP cards were cut off center. They were designed with a white border, so it was painfully obvious that the design was not in the middle as it should have been. Of the off center RSVPS (double sided), more still were printed upside down on the back. So I have an off center postcard style RSVP card with an upside down back. There was splatter on several of my invitations, red. That color was not even used in my suite. The only positive of the order was the envelopes were addressed nicely. Overall, this was a C- for me which is really unfortunate because these were for my wedding and I had to send them out in the shape because I could not delay another 2 weeks for a reprint. If you are looking to print something remotely important, I would suggest looking for alternatives.
Do not go to Spark Printing. We had been going to Gutchers for years. When Spark took over, the quality deteriorated. There was a noticeable difference in our printed materials. We tried several times to work with the owner Dane who didn’t seem to care. Very unprofessional business. Go elsewhere!!
Do not go to Spark Printing. We had been going to Gutchers for years. When Spark took over, the quality deteriorated. There was a noticeable difference in our printed materials. We tried several times to work with the owner Dane who didn’t seem to care. Very unprofessional business. Go elsewhere!!
See review
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