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Learn moreAnalysis details
Duration
1 min
Date
14/4/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
3
Quality of reviews
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Replying to reviews
2%
Customer feedback
65%
Tone of expression
92%
Your profiles
google
Port City Tattoo | Long Beach
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
0%
Customer service
27%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Evolved Body Art
4.7
594
Thou Art
4.8
379
Dark Woods Tattoo St...
4.9
302
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
these guys they re
these guys they re
took me right away
took me right away
two different artists at
two different artists at
didn t want to
didn t want to
for a small tattoo
for a small tattoo
go somewhere else
go somewhere else
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Port City Tattoo | Long Beach
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Port City Tattoo | Long Beach
1/1
Description
Port City Tattoo | Long Beach
1/1
Localization
Port City Tattoo | Long Beach
1/1
Multimedia
Port City Tattoo | Long Beach
1/1
Contact
Port City Tattoo | Long Beach
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.65
Reviews per profile
192
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
3
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
224
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
67
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
24 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
For a tattoo the size of my palm they charged 300 dollars and it took them only about 45 mins. Since than, Ive been to shops that would have done the same work for half that cost. Single color, simple design. I suggest you shop around a lot more.. this place is about as corporate as a tattoo shop can get and have the money and location to charge whatever they want.
For a tattoo the size of my palm they charged 300 dollars and it took them only about 45 mins. Since than, Ive been to shops that would have done the same work for half that cost. Single color, simple design. I suggest you shop around a lot more.. this place is about as corporate as a tattoo shop can get and have the money and location to charge whatever they want.
Just left after seeing consultations outside in the parking lot with no masks. I asked about masks. He said inside only. Said I had concerns. Guy said: “If you’re concerned about COVID, I’d go somewhere else.” Not some spurned customer, I got a tattoo here years ago and love it. But this isn’t cool. I will go somewhere else.
Just left after seeing consultations outside in the parking lot with no masks. I asked about masks. He said inside only. Said I had concerns. Guy said: “If you’re concerned about COVID, I’d go somewhere else.” Not some spurned customer, I got a tattoo here years ago and love it. But this isn’t cool. I will go somewhere else.
I went in for a hand tattoo that I figured would take about an hour, the guy told me $175 an hour and the piece would be $400 so I agreed and paid the $400 thinking it would take longer than expected. It ended up taking 55 min and was charged $400. The quality wasn't even shop quality and was charged for over 2 hours of work and not refunded anything. This location is a rip off and will take your money with not even feeling bad about it. I do not recommend to anyone.
I went in for a hand tattoo that I figured would take about an hour, the guy told me $175 an hour and the piece would be $400 so I agreed and paid the $400 thinking it would take longer than expected. It ended up taking 55 min and was charged $400. The quality wasn't even shop quality and was charged for over 2 hours of work and not refunded anything. This location is a rip off and will take your money with not even feeling bad about it. I do not recommend to anyone.
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